Individual Modules
Below you can individually purchase the Modules which make up my Dealing with Difficult People and Tricky Situations Program ( Click Here to see the Program )
Each of the Modules cost $12.97USD and each cover an important aspect of Dealing with Difficult People
Module One – PERSONAL ASSESSMENT
Evaluate your present situation and any similarities or patterns.
• Who constitutes a difficult person at home or work
• Define the behaviour that makes them a difficult person
• Learn why people ‘push’ your buttons
• What’s your present level knowledge and expertise on
• What are your difficult person’s traits
• Assess your reason and their reasons: What, where, why, how, when
Module Two – PERSONALITY STYLES
Learn about specific personality traits, quirks and characteristics about yourself
• Characteristics of four different personality types
• Diagnose the different areas of work
• Assess each conflict style
• Learn about your decision making approach
• Understand your different communication styles.
• Use this tool to diagnose your difficult person, family and friends
Module Three – RELATIONSHIPS
Learn about the four different vital styles that affect each relationship
• Learn three different relationship roles
• Understand the four different scenarios
• Diagnose your present relationship
• Evaluate where your present relationship
• Assess the negative affects and your positive actions
• Decide what is critical to success
Module Four – SELF ESTEEM
Understand the importance of self esteem as a key element to success
• Learn the ten ingredients of low self-esteem
• Understand the effects of being un-empowered
• Learn the ten ingredients of high self-esteem
• Understand the effects being empowered
• Evaluate yourself and why and action steps
• Evaluate yourself in your relationship with the difficult person
Module Five – COMMUNICATION
Understand the importance of empower yourself with effective communication
• Learn the importance of your feelings
• Understand the 3 different types of communication
• Grasp how these relate to your relationship and esteem
• Learn the two most important words and phrases to use
• Understand the importance of empathy and listening skills
• Learn two easy feedback tools to use.
Module Six – POSITIVE ATTITUDE
Look at life differently by learning to be more positive
• Evaluate your present negative and positive thoughts
• Learn the traits of a negative thinker
• Understand what to embrace to become positive thinker
• Assess what you can and can’t change
• Decide how to re-evaluate your thinking
• Learn some ‘out of the square box’ ideas.